Golding Homes: ITSM Tool

UK-Maidstone: Software package and information systems.


Preliminary Questions
   This notice is for prior information only: No
   This notice aims at reducing time-limits for receipt of tenders: Yes
   This notice is a call for competition: No
         
Section I: Contracting Authority

I.1) Name and addresses:
       Golding Homes
       County Gate One, Staceys Street, Maidstone, ME14 1ST, United Kingdom
       Tel. +44 3007772600, Email: procurement@goldinghomes.org.uk
       Main Address: https://www.goldinghomes.org.uk
       NUTS Code: UKJ
      Specifications and additional documents: As Above
I.2) Joint procurement:
   The contract involves joint procurement: No.
   The contract is awarded by a central purchasing body: No .

I.3) Communication          
   Further information can be obtained from: address as in Annex A.I    
   Tenders or requests to participate must be sent:       
         to the address as in Annex A.III

I.4) Type of the contracting authority    
   Regional or local authority
I.5) Main activity:    
   Housing and community amenities

Section II: Object

II.1) Scope of the procurement
   II.1.1) Title: ITSM Tool          
         Reference number:          
   II.1.2) Common Procurement Vocabulary:       
      48000000 - Software package and information systems.
   II.1.3) Type of contract: SUPPLIES
   II.1.4) Short description:
   Golding Homes require a new ITSM tool to integrate with Microsoft Teams and that has Incident Management, Service Request Management, Change Control, Knowledge Base, Self-Service Portal, SLA Management, Service Catalogue, Automated Workflows, Availability/ Resource Management, Mobile App/ Webpage, Asset Management, PowerBI Integrations, Dev Ops          
   II.1.5) Estimated total value:       
      Value excluding VAT (give figures only) : 50,000 - GBP
   II.1.6) Information about lots:
      This contract is divided into lots: No          
      Maximum number of lots that may be awarded to one tenderer: Not Provided       
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description          
   II.2.2) Additional CPV code(s):       
      48100000 - Industry specific software package.          
      48219300 - Administration software package.       
   II.2.3) Place of performance:       
      Region Codes:               
         UKJ - SOUTH EAST (ENGLAND)    
   II.2.4) Description of the procurement:       
      Golding Homes require a new ITSM tool to integrate with Microsoft Teams and that has Incident Management, Service Request Management, Change Control, Knowledge Base, Self-Service Portal, SLA Management, Service Catalogue, Automated Workflows, Availability/ Resource Management, Mobile App/ Webpage, Asset Management, PowerBI Integrations, Dev Ops
   II.2.5) Award Criteria :      
      Price is not the only award criterion and all criteria are stated only in the procurement documents    
   II.2.6) Estimate value
      Value excluding VAT (give figures only) : 50,000 - GBP       
   II.2.7) Duration of the contract, framework agreement or dynamic purchasing system                    
      Duration in months - 12                     
      This contract is subject to renewal : YES          
      Description of renewals
         It is intended that this contract is subject to yearly renewal with SAAS offering as 1 + 1 + 1 to a maximum of 4 years           
   II.2.10) Information about variants                 
      Variants will be accepted : NO           
   II.2.11) Information about options                    
      NO           
   II.2.13) Information about European Union funds
      The procurement is related to a project and/or programme financed by European Union funds : NO           
   II.2.14) Additional information          
      Please see survey at https://forms.office.com/Pages/ResponsePage.aspx?id=XvK1GX0YJ0W7vR3DeQ97hln_wOuReWVFj5AOHNj6NaFUQjhORlczR1ZJQUcxSldVOTVCQklFRUFPTi4u to register for our market engagement activities. Please note, this is not a call for competition, but a notice to commence engagement with suitable providers. Expression of interest does not guarantee participation.    


II.3) Estimated Date of publication       
   12/10/2021            
Section III: Legal, Economic, Financial And Technical Information

III.1) Conditions for participation
   III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
         There is a requirement for this ITSM system to integrate with Microsoft Teams - during tender stage, this will be a pass/fail requirement – considerations will be included if this is something on the system roadmap    
   III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
   III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents           

III.2) Conditions related to the contract    
   III.2.2) Contract performance conditions          
      Not Provided    
      
Section IV: Procedure   

IV.1) Description                
   IV.1.3) Information about a framework agreement or a dynamic purchasing system             
         The procurement involves the establishment of a framework agreement - Not Provided
         In the case of framework agreements justification for any duration exceeding 4 years:                
            Not Provided    
   IV.1.6) Information about electronic auction
         An electronic auction will be used - Not Provided              
   IV.1.8) Information about Government Procurement Agreement (GPA )
         The contract is covered by the Government Procurement Agreement (GPA) - NO
IV.2) Administrative information                    
   IV.2.5) Scheduled date for start of award procedures: 30/11/2021    

Section VI: Complementary Information       
VI.2) Information about electronic workflows                
    Electronic ordering will be used                
    Electronic invoicing will be accepted                
    Electronic payment will be used    
VI.3) Additional Information:       
   https://forms.office.com/Pages/ResponsePage.aspx?id=XvK1GX0YJ0W7vR3DeQ97hln_wOuReWVFj5AOHNj6NaFUQjhORlczR1ZJQUcxSldVOTVCQklFRUFPTi4u to register for our market engagement activities.

Please note, this is not a call for competition, but a notice to commence engagement with suitable providers. Expression of interest does not guarantee participation.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=619748554
GO-202197-PRO-18868450 TKR-202197-PRO-18868449        
         
VI.4) Procedures For Appeal
   VI.4.1) Body responsible for appeal procedures:
      
             Golding Homes
       County Gate One, Staceys Street, Maidstone, ME14 1ST, United Kingdom
       Email: procurement@goldinghomes.org.uk             
   VI.4.2) Body responsible for mediation procedures:
                Centre for effective dispute resolution (CEDR)
          70 Fleet Street, London, EC4Y 1EU, United Kingdom
          Tel. +44 2075366000, Email: info@cedr.com       
   VI.4.3) Review procedure
      Precise information on deadline(s) for review procedures:                
         Not Provided       
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
             Golding Homes
       County Gate One, Staceys Street, Maidstone, ME14 1ST, United Kingdom
       Tel. +44 3007772600, Email: procurmeent@goldinghomes.org.uk          

VI.5) Date Of Dispatch Of This Notice: 07/09/2021

   
ANNEX A    
   
   I) Addresses and contact points from which further information can be obtained:
       Golding Homes
       County Gate One, Staceys Street, Maidstone, ME14 1ST, United Kingdom
       Email: procurement@goldinghomes.org.uk
       Main Address: https://www.goldinghomes.org.uk
       NUTS Code: UKJ    
   
   III) Addresses and contact points to which tenders/requests to participate must be sent:
       Golding Homes
       County Gate One, Staceys Street, Maidstone, ME14 1ST, United Kingdom
       Email: procurement@goldinghomes.org.uk
       Contact: Procurement
       Main Address: https://goldinghomes.org.uk
       NUTS Code: UKJ