Clarity Procurement Solutions: IT Infrastructure and Managed Support Service

UK-London: Information technology services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Tower Hamlets Community Housing Ltd
       285 Commercial Rd, Shadwell, London, E1 2PS, United Kingdom
       Tel. +44 7810375184, Email: nathan@clarityprocurement.co.uk
       Main Address: https://www.thch.org.uk
       NUTS Code: UKI

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: IT Infrastructure and Managed Support Service            
      Reference number: THCH-IT-2019

      II.1.2) Main CPV code:
         72222300 - Information technology services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Procurement of a new IT Infrastructure and Managed Support Service for Tower Hamlets Community Housing

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 1,543,382
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            72250000 - System and support services.
            30211300 - Computer platforms.
            72253000 - Help-desk and support services.


      II.2.3) Place of performance
      Nuts code:
      UKI - LONDON
   
      Main site or place of performance:
      LONDON
             

      II.2.4) Description of the procurement: Tower Hamlets Community Housing (THCH) currently has an IT Managed Service contract which, in 2013, delivered a new infrastructure based on VMware and Citrix desktop. The Supplier has hosted this in a Colocation data centre and provides a disaster recovery service should the CoLocation service fail. The Supplier has provided a full support wrap providing first, second and third line support with a limited number of third-party second and third line supporting contracts (e.g. for the telephone system). This has included both regular on-site attendance by both engineering and applications staff.

This Contract expires in 2020 and THCH is now seeking to renew this Contract to deliver a similar range of services including a refresh of expired IT hardware.

The scope of the Contract will include all services provided by the current supplier, as detailed above

The key elements will be a refresh of hardware assets (which may be delivered as customer owned assets in CoLocation Data Centre, public cloud, private cloud, or a hybrid of some of all of these. The supplier selected will be required demonstrate capabilities in both the provision of the infrastructure and the ongoing first, second and third line support services

The key objective is to provide continuity of the IT service to THCH users. However, THCH also expects the need for technology to change significantly over the Contract Term and the selected supplier will be expected to work with THCH to deliver innovation including digital services for staff and customers, smart homes, improved use of data assets and business intelligence and other initiatives to support THCH communities.

The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at THCH’s sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

      II.2.5) Award criteria:
                  
      Cost criterion - Name: Criterion 1 / Weighting: 30
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at THCH’s sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2019/S 161-396610
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 01/03/2020

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             The Adept Technology Group PLC, 04682431
             One Fleet Place, London, EC4M 7WS, United Kingdom
             NUTS Code: UKI
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 1,543,382          
         Total value of the contract/lot: 1,543,382
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=489352740

   VI.4) Procedures for review

      VI.4.1) Review body
          The High Court of England and Wales
          London, United Kingdom

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: The Contracting Authority will enter into this Contract following a minimum 10 calendar day standstill period starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/02) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.

      VI.4.4) Service from which information about the review procedure may be obtained
          The Cabinet Office
          London, United Kingdom

   VI.5) Date of dispatch of this notice: 22/04/2020