University of Exeter : UOE/2012/062/RP - Network Maintenance and Support Framework Tender

UK-Exeter: Networks.

Section I: Contracting Authority
   I.1)Name, Addresses and Contact Point(s):
      University of Exeter
      Procurement Services, Northcote House, Queens Drive, Exeter, EX4 4QJ, United Kingdom
      Tel. +44 1392661000, Email: r.price@exeter.ac.uk, URL: www.exeter.ac.uk, URL: https://in-tendhost.co.uk/universityofexeter/aspx/Home
      Contact: https://in-tendhost.co.uk/universityofexeter/aspx/Home, Attn: Mr Richard Price
      Electronic Access URL: https://in-tendhost.co.uk/universityofexeter/aspx/Home
      Electronic Submission URL: https://in-tendhost.co.uk/universityofexeter/aspx/Home

      Further information can be obtained at: As Above       
      Specifications and additional documents: As Above       
      Tenders or requests to participate must be sent to: As Above       
   
   I.2)Type of the contracting authority:
      Body governed by public law

   I.3) Main activity:
      Education

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract: SERVICES
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: UOE/2012/062/RP - Network Maintenance and Support Framework Tender
      II.1.2)Type of contract and location of works, place of delivery or of performance: SERVICES         
         Service Category: 5

         Region Codes: UKK4 - Devon         
      II.1.3) Information about a public contract, a framework or a dynamic purchasing system: The notice involves the setting up of a framework agreement                                                        

      II.1.4)Information on framework agreement:      
            Framework agreement with several operators

         Duration of the framework agreement:
                        Duration in months: 60
         Estimated total value of purchases for the entire duration of the framework agreement:
                                    
            Range between: 4,500,000 and 14,500,000
            Currency: GBP
                  
      II.1.5)Short description of the contract or purchase:
      Networks. Local area network. Network routers. Network equipment. Network components. Network hubs. Network infrastructure. Maintenance and repair of data network equipment. Repair of data network equipment. Data network management and support services. Data network support services. Data network management services. Local area network services. Strategic Objective:
The University of Exeter requires the maintenance and support of its wired and wireless network infrastructure. In addition, the University requires a supplier who can provide a design and build element for additional network requirements as and when they are required, specifically, to provision either additional Juniper wired infrastructure or Aruba wireless infrastructure as part of the expansion of the existing network estate.

Scope of Services:
The services required will be separated into 4 lots, to allow tenderers to tender against one or more elements of this contract.

Lot 1: Wired Network Maintenance & Support:
This lot encompasses the support & maintenance of the University’s Juniper network, comprised of MX and EX-series switches, and a number of Juniper security appliances. Outside of the predominantly Juniper infrastructure, the University also requires support for their Infoblox DNS/ DHCP appliances and Allot traffic shaper.

The University is keen to explore the concept of “services support”. To clarify, the University has invested in a robust, resilient network architecture and is now keen to leverage that investment by seeking to reduce support costs, on the premise that all critical core services and aggregation points are based on redundant pairs. Therefore a single failure does not warrant a critical response, but failure of both nodes would elicit a critical response. Therefore the University requires tenderers to consider how the cost can be based across the redundant pair acting as a single service entity, rather than as individual system elements.

In addition, as part of the current support contract, a resident engineer is based on the main University Streatham campus. The tenderer needs to be aware that this will involve TUPE.

Lot 2: Wireless (802.11) Maintenance & Support:
This lot encompasses the support & maintenance of the University’s Aruba wireless network, comprised of Aruba controllers and a variety of access points.

As above the concept of “services support” should be applied to the Aruba controllers. In addition we are keen that the tenderers consider as part of this lot the software maintenance of the controllers, to include patching, OS upgrades, etc.

Lot 3: New Wired Services:
The University is undergoing a significant amount of growth, both in numbers of staff and students, and in physical building works. In order to support the University, the tenderer will be required to participate in the initial IT network design meetings, provide resources for the configuration, pre-staging and implementation of Juniper equipment, project management and general administrative processes surrounding any such design and installation work.

Lot 4: New Wireless (802.11) Services:
A new wireless service encompasses the initial design and RF planning of a wireless provision, which may be a green field site, or an addition to existing services and/or topology, and the subsequent testing to show efficacy of the solution post installation. The tenderer will be required to provide off-plan and physical wireless surveys, detailed plans showing indicative coverage and performance, and subsequent post installation test results. The University will require other consultancy services, the tenderer acting as a wireless technical consultant. Ideally the University is looking for the tenderer to have a Certified Wireless Network Professional (CWNP) accreditation or equivalent.

The successful provider/s must:

-   manage and support the existing infrastructure
-   respond to customer requirements in terms of out of hours support and scheduled maintenance
-   comply with the University’s Service Level Agreement
-   proactive to critical alerts as defined by the SLA and work alongside 3rd parties providing our out of hours support and escalation service
-   ensure all supported components are maintained at the correct firmware and software levels
-   ensure they understand the business requirements of the University and align technology solutions to fit the business need
-   provide a resident engineer to manage the design, configuration and implementation of various wired network projects
-   maintain comprehensive records of the infrastructure, including asset registers and configuration files
-   provide a 24/7/365 support infrastructure (telephone support desk and on-call engineers)
-   work in conjunction with the University to develop a strategic roadmap for the network infrastructure
- agree to work in partnership with other third parties supporting our IP telephony, ancillary services (building management systems, CCTV, door access controls, etc) and student halls of residence network to resolve faults and ensure seamless delivery of systems and services across the University IT infrastructure.

Further details of this tender opportunity are available within the downloadable documents after registering on our electronic tender portal (https://in-tendhost.co.uk/universityofexeter/aspx/Home). For futher details on how to access this system and the project please see section A of this notice.
         
      II.1.6)Common Procurement Vocabulary:
         32400000 - Networks.
         
         32410000 - Local area network.
         
         32413100 - Network routers.
         
         32420000 - Network equipment.
         
         32422000 - Network components.
         
         32423000 - Network hubs.
         
         32424000 - Network infrastructure.
         
         50312300 - Maintenance and repair of data network equipment.
         
         50312320 - Repair of data network equipment.
         
         72315000 - Data network management and support services.
         
         72315100 - Data network support services.
         
         72315200 - Data network management services.
         
         72710000 - Local area network services.
         

      II.1.7) Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): Yes       
      II.1.8)Lots:
         This contract is divided into lots: Yes          
         If yes, tenders should be submitted for: One or more lots

      II.1.9)Information about variants:
         Variants will be accepted: Yes    
   
   II.2)Quantity Or Scope Of The Contract
      II.2.1)Total quantity or scope:
      Not Provided      
      
      II.2.2)Options: Not Provided         
         II.2.3)Information about renewals:
            This contract is subject to renewal: Not Provided         
   II.3)Duration Of The Contract Or Time-Limit For Completion      
         Starting: 01/07/2013
         Completion: 30/06/2018

   Information About Lots
            
      Lot No: 1
      Title: Wired Network Maintenance & Support

      1)Short Description:      
      This lot encompasses the support & maintenance of the University’s Juniper network, comprised of MX and EX-series switches, and a number of Juniper security appliances. Outside of the predominantly Juniper infrastructure, the University also requires support for their Infoblox DNS/ DHCP appliances and Allot traffic shaper.

The University is keen to explore the concept of “services support”. To clarify, the University has invested in a robust, resilient network architecture and is now keen to leverage that investment by seeking to reduce support costs, on the premise that all critical core services and aggregation points are based on redundant pairs. Therefore a single failure does not warrant a critical response, but failure of both nodes would elicit a critical response. Therefore the University requires tenderers to consider how the cost can be based across the redundant pair acting as a single service entity, rather than as individual system elements.

In addition, as part of the current support contract, a resident engineer is based on the main University Streatham campus. The tenderer needs to be aware that this will involve TUPE.

      2)Common Procurement Vocabulary:
         32400000 - Networks.
         
      3)Quantity Or Scope: Not Provided
               
         Value range between: 1,500,000 and 2,500,000
         Currency: GBP      
                     
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
               
      Lot No: 2
      Title: Wireless (802.11) Maintenance & Support

      1)Short Description:      
      This lot encompasses the support & maintenance of the University’s Aruba wireless network, comprised of Aruba controllers and a variety of access points.

As above the concept of “services support” should be applied to the Aruba controllers. In addition we are keen that the tenderers consider as part of this lot the software maintenance of the controllers, to include patching, OS upgrades, etc.

      2)Common Procurement Vocabulary:
         32400000 - Networks.
         
      3)Quantity Or Scope: Not Provided
               
         Value range between: 20,000 and 100,000
         Currency: GBP      
                     
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
               
      Lot No: 3
      Title: New Wired Services

      1)Short Description:      
      The University is undergoing a significant amount of growth, both in numbers of staff and students, and in physical building works. In order to support the University, the tenderer will be required to participate in the initial IT network design meetings, provide resources for the configuration, pre-staging and implementation of Juniper equipment, project management and general administrative processes surrounding any such design and installation work.

      2)Common Procurement Vocabulary:
         32400000 - Networks.
         
      3)Quantity Or Scope: Not Provided
               
         Value range between: 2,500,000 and 10,000,000
         Currency: GBP      
                     
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
               
      Lot No: 4
      Title: New Wireless (802.11) Services

      1)Short Description:      
      A new wireless service encompasses the initial design and RF planning of a wireless provision, which may be a green field site, or an addition to existing services and/or topology, and the subsequent testing to show efficacy of the solution post installation. The tenderer will be required to provide off-plan and physical wireless surveys, detailed plans showing indicative coverage and performance, and subsequent post installation test results. The University will require other consultancy services, the tenderer acting as a wireless technical consultant. Ideally the University is looking for the tenderer to have a Certified Wireless Network Professional (CWNP) accreditation or equivalent.

      2)Common Procurement Vocabulary:
         32400000 - Networks.
         
      3)Quantity Or Scope: Not Provided
               
      4)Indication About Different Date For Start Of Award Procedures And/Or Duration Of The Contract Not Provided
                        
                  
         5)Additional Information About Lots: Not Provided
                  
Section III: Legal, Economic, Financial And Technical Information
   III.1)Conditions relating to the contract
      III.1.1)Deposits and guarantees required:
      As documented within the tender documentation.
      
      III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
      As documented within the tender documentation.
      
      III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
      As documented within the tender documentation.
      
      III.1.4)Other particular conditions:
         The performance of the contract is subject to particular conditions: Not Provided      
   III.2)Conditions For Participation
      III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers:
         The Authority will apply all the offences listed in Article 45(1) of Directive 2004/18/EC (implemented as Regulation 23(1) of the Public Contract Regulations (PCR) 2006 in the UK) and all of the professional misconducts listed at Article 45(2) of Directive 2004/18/EC (see also Regulation 23(2) in the PCR 2006) to the decision of whether a Candidate is eligible to be invited to tender.
         
         A full list of these criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr
         
         Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists. Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so. Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.

      As documented within the tender documentation.      
      III.2.2)Economic and financial capacity
         Economic and financial capacity - means of proof required:         
         (a) appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance;
         (b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
         (c) a statement of the undertaking's overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
         
         Information and formalities necessary for evaluating if requirements are met:
         As documented within the tender documentation.         
         Minimum Level(s) of standards possibly required:
         As documented within the tender documentation.
      
      III.2.3)Technical capacity
         Technical capacity - means of proof required         
         
         Information and formalities necessary for evaluating if requirements are met:
         As documented within the tender documentation.         
         Minimum Level(s) of standards possibly required:
         As documented within the tender documentation.      
      III.2.4)Information about reserved contracts: Not Provided   
   III.3)Conditions Specific To Service Contracts
      III.3.1)Information about a particular profession:
         Execution of the service is reserved to a particular profession: Not Provided      
      III.3.2)Staff responsible for the execution of the service:
         Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: Not Provided
Section IV: Procedure
   IV.1)Type Of Procedure
      IV.1.1)Type of procedure: Competitive Dialogue
      
      IV.1.2)Limitations on the number of operators who will be invited to tender or to participate:
                        Envisaged minimum number: 3 and maximum number: 16      
      IV.1.3)Reduction of the number of operators during the negotiation or dialogue: Yes    
   IV.2)Award Criteria
      IV.2.1)Award criteria:      
         The most economically advantageous tender in terms of
            The criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

      IV.2.2)Information about electronic auction:
         An electronic auction will be used: No       

   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: UOE/2012/062/RP      
      IV.3.2)Previous publication(s) concerning the same contract: Yes
         Prior information notice
            Notice number in OJEU: 2012/S 203 - 334037 of 18/10/2012
               
         Other previous publications: No                

      IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document:

      Date: 24/01/2013
      Time-limit for receipt of requests for documents or for accessing documents: 12:00
         Payable documents: No       
      
      IV.3.4)Time-limit for receipt of tenders or requests to participate
         Date: 25/01/2013
         Time: 12:00      
      IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates: 05/02/2013      
      IV.3.6)Language(s) in which tenders or requests to participate may be drawn up:         English
         


Section VI: Complementary Information

   VI.1)This Is A Recurrent Procurement: No
   VI.2)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: No       
   VI.3)Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

Information about accessing PQQ and Mini-Descriptive document:
To access documentation you will need to register/express an interest in the corresponding tender project listed on our electronic tendering portal (https://in-tendhost.co.uk/universityofexeter/aspx/Home). Once the system has accepted your expression of interest (this is automatic and no there is no qualification process required to be accepted), tender documentation can be download through the 'My Tenders' section of the system. For help documentation please access our Procurement Services web pages (http://www.exeter.ac.uk/finance/procurement/supplyingtheuniversity/).
To view this notice, please click here:
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=48127067
GO-20121221-PRO-4471296 TKR-20121221-PRO-4471295
   
   VI.4)Procedures For Appeal
      VI.4.1)Body responsible for appeal procedures:
      Not Provided

      VI.4.2)Lodging of appeals: Not Provided   
   
      VI.4.3)Service from which information about the lodging of appeals may be obtained:
            Not Provided

   VI.5) Date Of Dispatch Of This Notice: 21/12/2012

ANNEX A