London Boroughs of Richmond and Wandsworth: CPT/2064: IT/Software Solution for Customer Services

UK-London: Software package and information systems.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       London Borough of Wandsworth
       Town Hall, Wandsworth High Street, London, SW18 2PU, United Kingdom
       Tel. +44 2088716000, Fax. +44 2088716000, Email: APuplampu@wandsworth.gov.uk
       Main Address: www.wandsworth.gov.uk, Address of the buyer profile: www.delta-esourcing.com
       NUTS Code: UKI34

   I.2) Joint procurement:
      The contract involves joint procurement: Yes          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Regional or local authority

   I.5) Main activity:
      General public services

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: CPT/2064: IT/Software Solution for Customer Services            
      Reference number: CPT/2064

      II.1.2) Main CPV code:
         48000000 - Software package and information systems.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: The London Borough of Richmond upon Thames and Wandsworth Borough Council are looking for suitable suppliers to provide them with an IT/Software Solution to facilitate the delivery of the Councils' services. The function of this combined system will be to manage interactions between the Councils and their customers including residents of both boroughs through a single platform and contact centre

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 676,645
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKI34 - Wandsworth
   
      Main site or place of performance:
      Wandsworth
             

      II.2.4) Description of the procurement: The London Borough of Richmond upon Thames and Wandsworth Borough Council are looking for suitable suppliers to provide them with an IT/Software Solution to facilitate the delivery of the Councils' services. The function of this combined system will be to manage interactions between the Councils and their customers including residents of both boroughs through a single platform and contact center.

      II.2.5) Award criteria:
      Quality criterion - Name: Functional requirements / Weighting: 40
                  
      Cost criterion - Name: Price / Weighting: 60
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:Option to extend the contract for up to a further 4 years for a total maximum contract duration of 8 years.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Competitive procedure with negotiation


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2017/S 218-453554
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 16/07/2019

      V.2.2) Information about tenders
         Number of tenders received: 4
         Number of tenders received from SMEs: 1 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 4

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Firmstep Ltd
             15 Worship Street, London, London, EC2A 2DT, United Kingdom
             NUTS Code: UKI43
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 400,000          
         Total value of the contract/lot: 676,645
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=424124358

   VI.4) Procedures for review

      VI.4.1) Review body
          London Borough of Wandsworth
          Town Hall, Wandsworth High Street, London, SW18 2PU, United Kingdom
          Tel. +44 2088716000, Fax. +44 2088716000, Email: procurement@richmondandwandsworth.gov.uk
          Internet address: www.wandsworth.gov.uk

      VI.4.2) Body responsible for mediation procedures
          London Borough of Wandsworth
          Town Hall, Wandsworth High Street, London, SW18 2PU, United Kingdom
          Tel. +44 02088716000, Fax. +44 2088716000, Email: procurement@wandsworth.gov.uk
          Internet address: www.wandsworth.gov.uk

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: The Authorities incorporated a 10 calendar day standstill period at the point information on the award of the contracts was communicated to all tenderers who had not been disqualified and informed of their disqualification and the reasons for such disqualification. Applicants who were unsuccessful were informed by the Authority as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Public Contracts Regulations 2015 (SI 2015 No. 102) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the Authorities to amend any document and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order the relevant Authority to pay a fine, and/or order that the duration of the contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into

      VI.4.4) Service from which information about the review procedure may be obtained
          Crown Commercial Services
          St Martins House, 1 Lyric Square, London, W6 0NB, United Kingdom
          Tel. +44 3454102222, Fax. +44 3454102222, Email: info@crowncommercial.gov.uk
          Internet address: www.crowncommercial.gov.uk

   VI.5) Date of dispatch of this notice: 22/08/2019

ANNEX A

   I) Address of the other contracting authority on behalf of which the contracting authority is purchasing   
   1: Contracting Authority
       The London Borough of Richmond upon Thames
       Civic Centre, 44 York Street, Twickenham, TW1 3BZ, United Kingdom
       Tel. +44 2088716747, Fax. +44 2088716747, Email: Adi-Naitey.Puplampu@richmondandwandsworth.gov.uk
       Contact: Adi-Naitey Puplampu
       Main Address: www.richmond.gov.uk, Address of the buyer profile: www.delta-esourcing.com
       NUTS Code: UKI75