The Department for Business, Energy and Industrial Strategy (BEIS): Provision of the Green Deal Ombudsman and Investigation Services

UK-London: Evaluation consultancy services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Department for Business, Energy & Industrial Strategy (BEIS)
       Second Floor, Area D, 3 Whitehall Place, London, SW1A 2AW, United Kingdom
       Tel. +44 3000688062, Email: GDProcurement@beis.gov.uk
       Contact: Rebecca Toner
       Main Address: www.delta-esourcing.com, Address of the buyer profile: https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy
       NUTS Code: UK

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions

   I.5) Main activity:
      General public services

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Provision of the Green Deal Ombudsman and Investigation Services            
      Reference number: TRN 1288/02/2017

      II.1.2) Main CPV code:
         79419000 - Evaluation consultancy services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: The Department for Business Energy & Industrial Strategy (BEIS) is looking for a contractor to administer the Green Deal (GD) Ombudsman and Investigation Service (OIS) from 14 June 2017.
The GD was launched in January 2013 as a framework under which consumers could take out ‘pay as you save’ loans for energy efficiency and microgeneration measures installed on their property. These loans are repaid over the lifetime of the measure through the electricity bill. Responsibility for the loan repayments passes to future occupiers of the property.
The OIS ensures an independent customer redress process is available when something goes wrong with a GD Plan and is an essential element of the customer redress landscape for the GD market.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 330
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            79720000 - Investigation services.
            79422000 - Arbitration and conciliation services.


      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: The Department for Business Energy & Industrial Strategy (BEIS) is looking for a contractor to administer the Green Deal (GD) Ombudsman and Investigation Service (OIS) from 14 June 2017.
The GD was launched in January 2013 as a framework under which consumers could take out ‘pay as you save’ loans for energy efficiency and microgeneration measures installed on their property. These loans are repaid over the lifetime of the measure through the electricity bill. Responsibility for the loan repayments passes to future occupiers of the property.
The OIS ensures an independent customer redress process is available when something goes wrong with a GD Plan and is an essential element of the customer redress landscape for the GD market.

      II.2.5) Award criteria:
      Quality criterion - Name: Understanding requirements and adding value / Weighting: 25
      Quality criterion - Name: Skills and experience / Weighting: 30
      Quality criterion - Name: Management and delivery / Weighting: 30
      Quality criterion - Name: Cost / Weighting: 15
                  
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Please note that this contract is for 24 months duration, with an option for extending up to a further 36 months. If BEIS awards a contract it will be upon the department's standard terms and conditions.


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2017/S 44-80555
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 24/05/2017

      V.2.2) Information about tenders
         Number of tenders received: 1
         Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 1

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             The Ombudsman Services Limited
             Brew House,, Wilderspool Park,, Greenalls Avenue,, Warrington, WA4 6HL, United Kingdom
             Tel. +44 1925377664, Email: COuseley@ombudsman-services.org
             Internet address: www.ombudsman-services.org
             NUTS Code: UK
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: Not Provided          
         Total value of the contract/lot: 330
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

The contract is valued at £330 per case, the number of cases is unknown although the last contract had 5.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=268497566

   VI.4) Procedures for review

      VI.4.1) Review body
          Department for Business, Energy & Industrial Strategy (BEIS)
          Second Floor, Area D,, 3 Whitehall Place, London, SW1A 2AW, United Kingdom
          Tel. +44 3000688062, Email: GDProcurement@beis.gov.uk
          Internet address: https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 20/07/2017