The Department for Business, Energy and Industrial Strategy (BEIS): Energy Saving Advice Service

UK-London: Call centre.

Preliminary Questions
   This notice is published by:
   Directive 2014/24/EU

Section I: Contracting authority/entity

I.1) Name and addresses
       Department for Business, Energy and Industrial Strategy (BEIS)
       Home and Local Energy - – Standards & Frameworks, 1 Victoria Street, London, SW1H 0ET, United Kingdom
       Tel. +44 3000686638, Email: nicholas.dunkeyson@beis.gov.uk
       Contact: Nicholas Dunkeyson
       Main Address: www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy, Address of the buyer profile: www.delta-esourcing.com
       NUTS Code: UK

I.4) Type of the contracting authority (in the case of a notice published by a contracting authority)
      Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main Activity (in the case of a notice published by a contracting authority)
      General public services


Section II: Object

II.1) Scope of the procurement
   
   II.1.1) Title: Energy Saving Advice Service.
      Reference number: Not Provided
      
   II.1.2) Main CPV code:
      79512000 - Call centre.
   
   II.1.3) Type of contract: SERVICES
   
   II.1.4) Short Description: BEIS seeks to award a contract to Energy Savings Trust to continue providing the Energy Savings Advice Service (‘ESAS’). ESAS represents the primary source of independent information for many consumers on reducing energy usage to save money on bills and filling knowledge gaps. BEIS is developing a replacement solution through the Government Digital Service. We require a continuation of ESAS whilst a digital solution is developed; with likely go-live in March 2018.
ESAS is an important entry point for those seeking advice regarding the Energy Company Obligation (‘ECO’), particularly concerning affordable warmth, the Renewable Heat Incentive (‘RHI’) and the Green Deal.
   
   II.1.6) Information about lots
      This contract is divided into lots: No

   II.1.7) Total value of the procurement (excluding VAT)
      Value: 1,384,407      
      Currency: GBP


II.2) Description

   II.2.2) Additional CPV codes:
      72400000 - Internet services.
   

   II.2.3) Place of performance:
      UK UNITED KINGDOM
   
   
   II.2.4) Description of the procurement:
    BEIS seeks to award a contract to Energy Savings Trust to continue providing the Energy Savings Advice Service (‘ESAS’). ESAS represents the primary source of independent information for many consumers on reducing energy usage to save money on bills and filling knowledge gaps. BEIS is developing a replacement solution through the Government Digital Service. We require a continuation of ESAS whilst a digital solution is developed; with likely go-live in March 2018.
ESAS is an important entry point for those seeking advice regarding the Energy Company Obligation (‘ECO’), particularly concerning affordable warmth, the Renewable Heat Incentive (‘RHI’) and the Green Deal.    
   
   II.2.5) Award criteria
   (Directive 2014/24/EU / Directive 2014/25/EU)
               
    Not provided       
      
      
   II.2.11) Information about options:
      Options:    No       
   
   II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds:    No

   II.2.14) Additional information:
    ESAS has the framework and systems to carry out a complex advice service during the development of a digital successor service. EST are internationally-renowned and have the skills and experience to deliver this short-term contract. The digital service is the best long-term solution for user experience and value for money.    
      
Section IV: Procedure

IV.1) Description
   
   IV.1.1) Type of procedure: Award of a contract without prior publication of a call for competition in the Official Journal of the European Union in the cases listed below         
   
   IV.1.3) Information about framework agreement
         The procurement involves the establishment of a framework agreement: No    
   
   IV.1.8) Information about the Government Procurement Agreement (GPA)
         The procurement is covered by the Government Procurement Agreement:Yes
         
IV.2)Administrative Information

   IV.2.1) Previous publication concerning this procedure:
      Notice number in OJ S: 2012/S 53 - 86002       
   
Section V: Award Of Contract/Concession
      
Award of Contract/Concession No: 1
Contract No: Not Provided    Lot Number: Not Provided    Title: Not Provided

V.2) Award of contract/concession
      
      V.2.1) Date of contract award decision: 08/08/2017.
      
      V.2.2) Information about tenders
      The contract has been awarded to a group of economic operators: No .

      V.2.3) Name and address of the contractor/concessionaire, No. 1:
          Energy Saving Trust
       21 Dartmouth Street, London, SW1H 9BP, United Kingdom
       NUTS Code: UK
   The contractor/concessionaire will be an SME: No    
   
         
      V.2.4) Information on value of the contract/lot/concession:
         Initial estimated total value of the contract: Not Provided          
         Total value of the contract/lot/concession 1,384,407         
         Currency: GBP

      V.2.5) Information about subcontracting:
         The contract is likely to be subcontracted: No          


Section VI: Complementary Information

   VI.3) Additional Information:
      To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=264522019
GO-201789-PRO-10804446 TKR-201789-PRO-10804445   
   VI.4) Procedures for review
   
      VI.4.1) Review Body
          Department for Business, Energy & Industrial Strategy (BEIS)
       Home and Local Energy - Operations, 1 Victoria Street, London, SW1H 0ET, United Kingdom
       Tel. +44 3000686638, Email: nicholas.dunkeyson@beis.gov.uk
       Internet address: https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy
   
      V1.4.2) Body responsible for mediation procedures:
         Not Provided .

      VI.4.3) Review procedure
      Not Provided    
      
      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided
   
   VI.5) Date of dispatch of this notice: 09/08/2017


Annex D1 - General Procurement
Justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union
Directive 2014/24/EU


2. Other justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union

   The procurement falls outside the scope of application of the directive: Yes

3. Explanation

   Please explain in a clear and comprehensive manner why the award of the contract without prior publication in the Official Journal of the European Union is
   lawful, by stating the relevant facts and, as appropriate, the conclusions of law in accordance with the directive: (500 words maximum)
   The appointment of EST is to provide an advisory service is made under Regulation 32 (2) (b) (ii) and (9) of the UK’s Public Contracts Regulations 2015 (negotiated procedure without notice). Government analysis has shown that consumer advice is on-going requirement which needs to continue whilst a digital solution is developed through the Government Digital Service, with the likely commencement in April 2018. It would be a major inconvenience to BEIS to retender this for a relatively short contract when a new company would be required to have a working knowledge of energy efficiency to deliver this service and that the bidder would incur additional start-up costs in getting the service and call agents up to speed and fully trained.
The EST contract will commence on 1st October and ending on 31st March, an option to extend for up to a further 3 months is included should delays arise due to the testing of the digital platform. The value of this contract will be £1,384,407 (GBP). The plan is to compete the new requirement after the digital testing, through the Government's frameworks via Crown Commercial Services.