Hyde Housing Association: Out of Hours Call Handling and Social Media Monitoring Services

  Hyde Housing Association has published this notice through Delta eSourcing

Notice Summary
Title: Out of Hours Call Handling and Social Media Monitoring Services
Notice type: Contract Award Notice
Authority: Hyde Housing Association
Nature of contract: Not applicable
Procedure: Open
Short Description: Provision of an out of hours telephone call handling and social media monitoring service covering Hyde Housing's areas of operation throughout Hampshire, Surrey, West & East Sussex, Kent, Essex, London and Peterborough.
Published: 13/03/2017 16:49

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UK-London: Telephone-answering services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Hyde Housing Association, UK
       30 Park Street, London, SE1 9EQ, United Kingdom
       Tel. +44 2032078754, Email: mark.shickell@hyde-housing.co.uk
       Contact: Mark Shickell
       Main Address: https://www.hyde-housing.co.uk, Address of the buyer profile: https://www.delta-esourcing.com
       NUTS Code: UK

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Out of Hours Call Handling and Social Media Monitoring Services            
      Reference number: N2QCST85CM

      II.1.2) Main CPV code:
         79510000 - Telephone-answering services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Provision of an out of hours telephone call handling and social media monitoring service covering Hyde Housing's areas of operation throughout Hampshire, Surrey, West & East Sussex, Kent, Essex, London and Peterborough.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 316,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
            79510000 - Telephone-answering services.


      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: Provision of an out of hours call handling and social media monitoring service covering Hyde Housing's areas of operation throughout Hampshire, Surrey, West & East Sussex, Kent, Essex, London and Peterborough

      II.2.5) Award criteria:
      Quality criterion - Name: Quality / Weighting: 60
                  
      Cost criterion - Name: Price / Weighting: 40
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2016/S 238-433550
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 10/03/2017

      V.2.2) Information about tenders
         Number of tenders received: 3
         Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 3

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Mears Limited (Mears 24/7), UK
             Two Pancras Square, London, N1C 4AG, United Kingdom
             NUTS Code: UK
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 316,000          
         Total value of the contract/lot: 316,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: Economic operators should note that this estimated value is based on Hyde's current anticipated requirements. This value may increase in the event that the Group acquires additional development units during the term of the contract term, whether obtained through a merger or acquisition or as part of a joint venture arrangement, and requires the services covered by the contract to be performed.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=243103308

   VI.4) Procedures for review

      VI.4.1) Review body
          Royal Courts of Justice
          The Strand, London, WC2A 2LL, United Kingdom

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          Royal Courts of Justice
          The Strand, London, WC2A 2LL, United Kingdom

   VI.5) Date of dispatch of this notice: 13/03/2017




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