Rebecca Cowan: The Provision of a Customer Relationship Managment Solution and Associated Services

UK-Leicester: IT software package.

Section I: Contracting Authority
   Title: UK-Leicester: IT software package.
   I.1)Name, Addresses and Contact Point(s):
      Leicester City Council
      Bosworth House, 9 Princess Road West, Leicester, LE1 6TH, United Kingdom
      Tel. +44 1164541272, Email: Rebecca.Cowan@leicester.gov.uk, URL: www.leicester.gov.uk
      Contact: Rebecca Cowan, Attn: Rebecca Cowan
      Electronic Access URL: https://www.delta-esourcing.com
      Electronic Submission URL: https://www.delta-esourcing.com - Access Code 5338MR484U

   I.2)Type of the contracting authority:
      Regional or local authority

   I.3) Main activity:
      General Public Services

   I.4) Contract award on behalf of other contracting authorities:
      The contracting authority is purchasing on behalf of other contracting authorities: No

Section II: Object Of The Contract
   II.1)Description
      II.1.1)Title attributed to the contract by the contracting authority: The Provision of a Customer Relationship Managment Solution and Associated Services      
      II.1.2)Type of contract and location of works:
         SERVICES
         
         Service Category: 7
         
         Region Codes: UKF21 - Leicester         
      II.1.3)Information about a framework or a dynamic purchasing system:
         Not Provided          
      II.1.4)Short description of the contract or purchase(s):
         IT software package. Miscellaneous software package and computer systems. Systems support services. Help-desk and support services. Software maintenance and repair services. Customer Relation Management software package. Customer Relation Management software development services. Customer services. The Council is inviting tenders for a single Contractor for the provision of a Customer Relationship Management System, Training and Implementation, System Support & Maintenance and on-going Development of the System and on a non-exclusive basis, as called off, additional functionality that maybe required over the term of (“the Contract”).

This opportunity is not broken into Lots as the requirement is for single sign on solution and associated services only.

The Contract is for an initial term of four (4) years with the option to extend for a further six (6) years in two(2) year periods
Expected commencement date is 1st October 2015, with a go live date of no later than the 1st January 2016

Type of Procedure - Competitive procedure with negotiation.

The Council reserves the right under regulation 19 of Public Contract Regulations 2015 to carry out the competitive procedure with negotiation in successive stages in order to reduce the number of tenders to be negotiated. The negotiation stage is subject to the Council’s reserved right of awarding contract following evaluation of initial tenders and without conducting any negotiation. All Tenderers should therefore take care to fully explain their offer and submit their best offer in their initial tender submission.
      II.1.5)Common procurement vocabulary:
         48517000 - IT software package.
         48900000 - Miscellaneous software package and computer systems.
         72253200 - Systems support services.
         72253000 - Help-desk and support services.
         72267000 - Software maintenance and repair services.
         48445000 - Customer Relation Management software package.
         72212445 - Customer Relation Management software development services.
         79342300 - Customer services.
      II.1.6)Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): No
   
   II.2)Total Final Value Of Contract(s)
      II.2.1) Total final value of the contract(s)
         Value: 1,400,000
         Currency: GBP

      
Section IV: Procedure
   IV.1) Type Of Procedure
      IV.1.1)Type of procedure: Negotiated with a call for competition
   IV.2)Award Criteria
      IV.2.1)Award criteria: The most economically advantageous tender in terms of:
               
         Criteria - Weighting
         
         Price - 30
         Quality - 70
         
      IV.2.2)Information about electronic auction:
         An electronic auction will be used: No
   
   IV.3)Administrative Information
      IV.3.1)File reference number attributed by the contracting authority: RC/0336/CSC         
      IV.3.2)Previous publication(s) concerning the same contract: Yes
         
         
          Contract notice    
         Notice number in OJ: 2015/S 86 - 155865 of 30/04/2015
         
         

Section V: Award Of Contract
      
   1: Award And Contract Value
      Contract No: RC/0336/CSC

      V.1)Date Of Contract Award: 18/09/2015      
      V.2) Information About Offers
         Number Of Offers Received: 4          
         Number Of Offers Received By Electronic Means: 4       
      V.3)Name And Address Of Economic Operator To Whom The Contract Has Been Awarded:
         Official name: Firmstep Limited
         Postal address: Victoria House, 64 Paul Street
         Town: London
         Postal code: EC2A 4NG
         Country: United Kingdom
         Email: sales@firmstep.com
         Internet address: www.firmstep.com
      V.4)Information On Value Of Contract
         Total final value of the contract
            Value: 1,400,000
            Currency: GBP
      V.5)Information about subcontracting:
         The contract is likely to be subcontracted: No


Section VI: Complementary Information
   VI.1)Information about European Union funds:
      The contract is related to a project and/or programme financed by European Union funds: No
   
   VI.2)Additional Information:
      The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=166394111
GO-20151013-PRO-7186195 TKR-20151013-PRO-7186194   
   VI.3.1)Body responsible for appeal procedures:
      Not Provided
   VI.3.2)Lodging of appeals: Not Provided    
   VI.3.3)Service from which information about the lodging of appeals may be obtained:
      Not Provided
   
   VI.4)Date Of Dispatch Of This Notice: 13/10/2015