The ACC Liverpool Group Limited is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services |
| Notice type: | Competitive Contract Notice |
| Authority: | The ACC Liverpool Group Limited |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | The aim of this tender is to identify a software partner to work with The ACC Liverpool Group to help streamline our customer service function and to support our customer feedback process. Our objectives for this project include gathering quality feedback on our in-person experience, which will inform continuous improvement across the business, streamlining activity and improving customer service levels throughout the business, especially via Ticket Quarter, our ticketing arm and provision of a comprehensive reporting system that supplies business intelligence to feed back into our processes and the services we provide. |
| Published: | 07/11/2022 10:52 |
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1. Title: GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services
2. Awarding Authority:
The ACC Liverpool Group Limited
Kings Dock, Liverpool Waterfront, LIVERPOOL, L3 4FP, United Kingdom
Tel. +447713316246, Email: susan.albanese@accliverpool.com, URL: https://www.accliverpool.com
Contact: Susan Albanese, Attn: Susan Albanese - Head of Procurement and Compliance
3. Contract Type: Services
Sub Type: Computer and related services.
4. Description: Customer services. The aim of this tender is to identify a software partner to work with The ACC Liverpool Group to help streamline our customer service function and to support our customer feedback process. Our objectives for this project include gathering quality feedback on our in-person experience, which will inform continuous improvement across the business, streamlining activity and improving customer service levels throughout the business, especially via Ticket Quarter, our ticketing arm and provision of a comprehensive reporting system that supplies business intelligence to feed back into our processes and the services we provide.
5. CPV Codes:
79342300 - Customer services.
6. NUTS Codes :
UKD72 - Liverpool
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Liverpool,
8. Reference Attributed by the Awarding Authority: TT000125
9. Estimated Value of Requirement: Category I: 50K to 100K
Currency: GBP
10. Deadline for Expression of Interest: 25/11/2022 12:00:00
11. Address to which they must be sent:
Kings Dock, Liverpool Waterfront
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-GB-Liverpool:-Tender-for-the-Provision-of-Customer-Helpdesk-Software-Services/QC7K9FM2H5
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/QC7K9FM2H5
TKR-2022117-PRO-21377299
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 01/01/2023
Period of Work End date: 31/12/2025
Is this a Framework Agreement?: no