Financial Services Compensation Scheme: Strategic Technology Partner

UK-London: IT services: consulting, software development, Internet and support.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Financial Services Compensation Scheme
       Beaufort House, 15 St. Botolph Street, London, EC3A 7QU, United Kingdom
       Tel. +44 2073758194, Email: Procurement@fscs.org.uk
       Contact: Chris Sutherland
       Main Address: http://www.fscs.org.uk
       NUTS Code: UK

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Economic and financial affairs

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Strategic Technology Partner            
      Reference number: FSCS 382

      II.1.2) Main CPV code:
         72000000 - IT services: consulting, software development, Internet and support.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: The organisation is embarking on a new strategy for the 2020’s and an ambitious programme to transform the way in which we serve or customers.

As a result, FSCS is looking at whether there is a better way to source its IT services. Our aim is to secure a Strategic Technology Partner who will help us to:

•Introduce proven, innovative ways of working to deliver and support our new business strategy.
•Accelerate implementation, time to value and confidence behind technology acquisition to support our transformation programme.
•Undertake longer term planning and strategy.
•Reduce our service transformation delivery risks.
•Evolve the skills and capabilities of the CIO Function.
•Reduce total costs of ownership.
•Access additional resources to deliver improved business outcomes.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 40,000,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UK - UNITED KINGDOM
   
      Main site or place of performance:
      UNITED KINGDOM
             

      II.2.4) Description of the procurement: FSCS’ two major IT contracts, Application Development/Test and IT Hosting services, are coming to an end. The organisation is embarking on a new strategy for the 2020’s and an ambitious programme to transform the way in which we serve our customers. Although these contracts adequately support the delivery of current operational services, the organisation needs a new strategic technology partner to meet its changing needs for the 2020’s.
As a result, FSCS is looking at evolving the way to source and deliver its IT services. Our aim is to secure a Strategic Technology Partner who will help us to:
•Introduce proven, innovative ways of working to deliver and support our new business strategy.
•Accelerate implementation, time to value and confidence behind technology acquisition to support our transformation programme.
•Undertake longer term planning and strategy.
•Reduce our service transformation delivery risks.
•Evolve the skills and capabilities of the CIO Function and across FSCS.
•Reduce total costs of ownership.
•Access additional resources to deliver improved business outcomes.
FSCS currently performs a range of functions in-house, as well as those currently outsourced. FSCS’ aim, over the life of the contract, is to develop the right mix of services to be performed either in-house or to be outsourced to a partner. In determining the most appropriate approach, it will be necessary to accommodate:
•FSCS’ ambition to exploit the benefits of a cloud-based environment.
•The potential replacement of our FSCS main claims technology platforms as part of our ongoing Service Transformation.
•FSCS’ desire to embrace, where appropriate, new innovative technologies.
FSCS wishes to implement a partnership which delivers significant value over a longer term than has been the case historically, and with a service provider who share its values and its value for money focus to mutual benefit.
Potential Service Providers should note that this procurement is not looking to simply re-let the existing contracts but is looking for a long term ‘’Strategic Partner’’ who can support FSCS to fulfil the CIO Strategy for the future.
The scope of the services is split into three areas, Foundation Services, Transformation Services and Future Services
Foundation Services
FSCS requires several services to be in place, or to be available, from the start of the contract. This includes
•Strategic Partnership
•Software Development Lifecycle
•Personnel – Time and Materials
•Hardware and Software
•Microsoft Azure and Office 365 Support

Transformation Services
In order to deliver FSCS’ strategic vision we recognise there are areas of our technology that require transformation. We expect the transformation to start when the contract starts, and the initial phases to be costed, but for each subsequent phase to be agreed and costed as we move through the transformation. This includes:
•Selection, Implementation and Support of Claims Platform
•Cloud Assessment, Migration and Support

Future Services
Future services are areas of technology provision that might be moved into this contract over time but would be agreed on a case by case basis. We have laid out the potential scope of these services, so Suppliers have an upfront view of what additional services might be available over the life of the contract. This includes but not limited to:
•IT Service Functions
•Support for Finance Solutions
•Infrastructure Services
•Service Desk/ITSM Tooling

FSCS may require the supplier to provide additional services in order to meet future changes in demands/needs or new initiatives. Any such modification shall be in the terms of Regulations 72 of the Public Contract Regulations 2015.

      II.2.5) Award criteria:
      Quality criterion - Name: Quality / Weighting: 70
                  
      Cost criterion - Name: Price / Weighting: 30
            

      II.2.11) Information about options
         Options: Yes
         Description of these options:There will be an option for FSCS to extend the contract on two occasions for a maximum duration of 12 months on each of those occasions, therefore making the Effective Service Term a potential total term of 7 years.

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Competitive procedure with negotiation


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2019/S 163-400698
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: FSCS 382    
   Lot Number: Not Provided    
   Title: Strategic Technology Partner

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 23/06/2020

      V.2.2) Information about tenders
         Number of tenders received: 2
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: 2

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Capgemini UK PLC, 00943935
             1 Forge End, Woking, Surrey, GU21 6DB, United Kingdom
             NUTS Code: UK
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 40,000,000          
         Total value of the contract/lot: 40,000,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: The contract value is an estimate based on the duration including extension options.
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https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=503528161

   VI.4) Procedures for review

      VI.4.1) Review body
          The Royal Court of Justice
          The Strand, London, United Kingdom

      VI.4.2) Body responsible for mediation procedures
          The Royal Court of Justice
          The Strand, London, United Kingdom

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          Cabinet Office
          70 Whitehall, London, United Kingdom

   VI.5) Date of dispatch of this notice: 26/06/2020