Shropshire Council: PMCV 010 - Healthwatch and Independent NHS Complaints Advocacy

UK-Shrewsbury: Health and social work services.
Section I: Contracting Authority
      I.1) Name and addresses
             Shropshire Council
             Shirehall, Abbey Foregate, Shrewsbury, SY2 6ND, United Kingdom
             Tel. +44 1743252992, Fax. +44 1743253910, Email: procurement@shropshire.gov.uk
             Contact: Procurement
             Main Address: www.shropshire.gov.uk
             NUTS Code: UKG22
      I.2) Joint procurement
      The contract involves joint procurement: No.
      In the case of joint procurement involving different countries, state applicable national procurement law: Not provided       
      The contract is awarded by a central purchasing body: No.
      I.3) Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Shrewsbury:-Health-and-social-work-services./2S3M6962K4
      Additional information can be obtained from: the abovementioned address
      Tenders or requests to participate must be sent electronically via http://www.delta-esourcing.com/tenders/UK-title/2S3M6962K4 to the abovementioned address       
      Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: http://www.delta-esourcing.com/tenders/UK-title/2S3M6962K4
      I.4) Type of the contracting authority
            Regional or local authority
      I.5) Main activity
            General public services

Section II: Object
II.1) Scope of the procurement
      II.1.1) Title: PMCV 010 - Healthwatch and Independent NHS Complaints Advocacy       
      Reference Number: PMCV 010
      II.1.2) Main CPV Code:
      85000000 - Health and social work services.

      II.1.3) Type of contract: SERVICES
      II.1.4) Short description: Shropshire Council wishes to commission a local Healthwatch and a local Independent NHS Complaints Advocacy Service (IHCAS). Healthwatch and IHCAS will be offered as an integrated service. Bidders may submit a tender which proposes a sub-contracting arrangement for IHCAS. Shropshire Council is looking for proposals which recognise the benefits of an integrated Healthwatch and IHCAS or close operational links between Healthwatch and IHCAS which make the most efficient use of resources.
Total maximum funding available for Healthwatch and IHCAS will be £162,000 per annum. Bidders should indicate how the total funding is allocated to each element of the integrated service or how much they propose to allocate to IHCAS in the event of a sub-contracting arrangement. Shropshire Council will expect bidders to demonstrate and identify where efficiencies are gained through their proposed approach.       
      II.1.5) Estimated total value:
      Value excluding VAT: 810,000       
      Currency: GBP
      II.1.6) Information about lots:
      This contract is divided into lots: No       
   
II.2) Description
      
      II.2.2) Additional CPV codes:
      Not Provided       
      II.2.3) Place of performance:
      UKG22 Shropshire CC
      
      II.2.4) Description of procurement: Shropshire Council wishes to commission a local Healthwatch and a local Independent NHS Complaints Advocacy Service (IHCAS). Healthwatch and IHCAS will be offered as an integrated service. Bidders may submit a tender which proposes a sub-contracting arrangement for IHCAS. Shropshire Council is looking for proposals which recognise the benefits of an integrated Healthwatch and IHCAS or close operational links between Healthwatch and IHCAS which make the most efficient use of resources.
Total maximum funding available for Healthwatch and IHCAS will be £162,000 per annum. Bidders should indicate how the total funding is allocated to each element of the integrated service or how much they propose to allocate to IHCAS in the event of a sub-contracting arrangement. Shropshire Council will expect bidders to demonstrate and identify where efficiencies are gained through their proposed approach.

Healthwatch
Shropshire Council wishes to commission a local Healthwatch organisation in accordance with all relevant legislation and as summarised in the February 2014 guidance from Healthwatch England ‘Understanding the Legislation: An overview of the legal requirements for local Healthwatch’
Healthwatch Shropshire will be a body corporate which is a social enterprise and will use the Healthwatch trademark under licence from Healthwatch England in relation to its activities.
Healthwatch Shropshire will be influential in the health and social care ‘landscape’ in Shropshire and will have productive relationships with a wide range of stakeholders across the county including, but not limited to, the local authority, health bodies, GP practices, patient and service user representative groups, service providers, voluntary & community groups and organisations and the general public.
Healthwatch Shropshire will have mutually beneficial strategic and operational relationships with neighbouring local Healthwatch and other local organisations as appropriate. Opportunities will be sought to make the most efficient use of resources with other local Healthwatch, for example sharing expertise, intelligence and/or other resources.

IHCAS
Shropshire Council wishes to commission an Independent Health Complaints Advocacy Service (IHCAS) in accordance with all relevant legislation and will be client centred, providing a flexible service that empowers a person (complainant) who wishes to resolve a complaint about healthcare commissioned and/or provided by the NHS in Shropshire. IHCAS can also support a local person to resolve a complaint about health services commissioned and delivered by an NHS provider within another local area.
IHCAS will need to link closely to Local Healthwatch organisations, in particular Healthwatch Shropshire. Due to the close geographical links and shared NHS services, it is also important that the IHCAS for Shropshire shares learning with the IHCAS covering the Telford & Wrekin Council area.
Applicants should note that it is considered that the Employee ‘Transfer of Undertakings (Protection of Employment) Regulations ‘2006 (‘TUPE’) will apply to this contract. Applicants are advised to seek their own legal advice in this regard.
      II.2.5) Award criteria:
            Price is not the only award criterion and all criteria are stated only in the procurement documents            
      II.2.6) Estimated value:
      Value excluding VAT: 810,000       
      Currency: GBP       
      II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
      Start: 01/04/2018 / End: 31/03/2023       
      This contract is subject to renewal: Yes       
      Description of renewals: 2 years
      
      II.2.10) Information about variants:
      Variants will be accepted: No
      II.2.11) Information about options:
      Options:       No             
      Description of options: Not provided
      II.2.12) Information about electronic catalogues:
      Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
      II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds: No       
      Identification of the project: Not provided             
      II.2.14) Additional information: Not provided       


Section III: Legal, Economic, Financial And Technical Information
   III.1) Conditions for participation
      III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
      See tender documentation.    
      III.1.2) Economic and financial standing       
      List and brief description of selection criteria:
      See tender documentation.    
      Minimum level(s) of standards possibly required (if applicable) :       
      See tender documentation.    
      III.1.3) Technical and professional ability
      List and brief description of selection criteria:       
      See tender documentation.    
      Minimum level(s) of standards possibly required (if applicable) :          
      See tender documentation.
      III.1.5) Information about reserved contracts (if applicable)   
      The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No       
      The execution of the contract is restricted to the framework of sheltered employment programmes: No    
      
   III.2) Conditions related to the contract
      III.2.1) Information about a particular profession          
      Execution of the service is reserved to a particular profession    
      Reference to the relevant law, regulation or administrative provision:          
      See tender documentation.    
      III.2.2) Contract performance conditions       
      See tender documentation.          
      III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: Yes    

Section IV: Procedure
   IV.1) Description OPEN
      IV.1.1) Type of procedure: Open   
   
   IV.1.3) Information about a framework agreement or a dynamic purchasing system    
         The procurement involves the establishment of a framework agreement - NO    
         In the case of framework agreements justification for any duration exceeding 4 years: Not Provided    
   
   
   IV.1.6) Information about electronic auction:
      An electronic auction will be used: No
      Additional information about electronic auction: Not provided
   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No       
   IV.2) Administrative information
      IV.2.1) Previous publication concerning this procedure:
         Notice number in the OJ S: Not provided       
      IV.2.2) Time limit for receipt of tenders or requests to participate
       Date: 13/12/2017
            
      IV.2.4) Languages in which tenders or requests to participate may be submitted: English,       
      IV.2.6) Minimum time frame during which the tenderer must maintain the tender: Not Provided      
      IV.2.7) Conditions for opening of tenders:
         Date: 13/12/2017
         Time: 12:00
         Place:
         Shirehall, Abbey Foregate, Shrewsbury, SY2 6ND
      

Section VI: Complementary Information
   VI.1) Information about recurrence
   This is a recurrent procurement: Yes    
   Estimated timing for further notices to be published: 2 years
   VI.2) Information about electronic workflows
   Electronic ordering will be used No       
   Electronic invoicing will be accepted No       
   Electronic payment will be used No       
   VI.3) Additional Information: For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Shrewsbury:-Health-and-social-work-services./2S3M6962K4

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/2S3M6962K4
   VI.4) Procedures for review
   VI.4.1) Review body:
             Shropshire Council
       Shirehall, Abbey Foregate, Shrewsbury, SY2 6ND, United Kingdom
       Tel. +44 1743252992, Email: procurement@shropshire.gov.uk
   VI.4.2) Body responsible for mediation procedures:
Not provided
   VI.4.3) Review procedure
   Precise information on deadline(s) for review procedures:    
    Not Provided    
   VI.4.4) Service from which information about the lodging of appeals may be obtained:
          Shropshire Council
       Shirehall, Abbey Foregate, Shrewsbury, SY2 6ND, United Kingdom
       Tel. +44 1743252992
   VI.5) Date Of Dispatch Of This Notice: 13/11/2017

Annex A